Returns

At Tech Phoenix, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free returns policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a refund or exchange. Whether you changed your mind, received a faulty product, or simply didn't find it suitable for your needs, we've got you covered.

To initiate a return, please follow these simple steps:

1. Contact our customer support team by email, and provide them with your order details and reason for the return.
2. Our customer support team will guide you through the return process and provide you with a return authorisation number.
3. Package the item securely, including all original accessories, manuals, and packaging materials.
4. Write the return authorisation number on the outside of the package.
5. Ship the package back to us using a reliable shipping method of your choice. Please note that the return shipping costs will be your responsibility.

Once we receive the returned item, our team will inspect it to ensure it is in its original condition. If everything checks out, we will process your refund or exchange within 5 business days.

Please note that certain items, such as software, digital downloads, and personalised products, may not be eligible for return or exchange due to their nature. Additionally, any items that show signs of wear and tear, damage, or misuse may not be eligible for a refund or exchange.

If you have any questions or concerns regarding our returns policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and ensure your satisfaction with every purchase from Tech Phoenix.