FAQ

Tech Phoenix FAQ

1. What does "preloved" mean at Tech Phoenix?

  • At Tech Phoenix, preloved devices are those that are not new but pass our standards by being carefully inspected and tested by our in-house lab technicians to ensure they are in excellent condition. These devices have undergone a thorough technical review process to ensure optimal functionality and appearance.

2. What does the device grading 'excellent' mean?

  • Devices graded as 'excellent' at Tech Phoenix are in superb condition with minimal signs of wear. These products are well-maintained, fully functional, and offer a like-new experience.

3. How does the 15-month warranty work?

  • All our tech comes with a no-quibble 15-month warranty. If you experience any technical issues within this period, our lab technicians will address and resolve them promptly. Please refer to our warranty policy for more details.

4. What brands and models does Tech Phoenix carry?

  • Our inventory includes a diverse range of popular brands and models. Visit our website to explore the latest additions and availability.

5. Is fast delivery guaranteed?

  • Yes, we prioritise fast delivery to ensure you receive your refurbished tech promptly. Shipping times may vary based on your location, and you can track your order through our provided tracking information.

6. How does Tech Phoenix contribute to reducing electronic waste?

  • Tech Phoenix is dedicated to environmental sustainability. By reselling electronics, we contribute to reducing electronic waste and promoting a circular economy.

7. Can I return a product if I change my mind?

  • Yes, our return policy allows for returns within a specified period. Please review our return policy for conditions and instructions on how to initiate a return.

8. Are accessories included with the devices?

  • The availability of accessories may vary. Check the product description or contact our customer support for information about included accessories. Generally, the most common is to ship the device and that keeps the price low for you.

9. How can I contact Tech Phoenix customer support?

  • For any inquiries or assistance, you can reach our customer support team via email at info@techphoenix.co.uk or through the contact form on our website.

10. Are customer reviews available for Tech Phoenix products?

  • Yes, customer reviews and testimonials are added to our website as we receive them. We value customer feedback and strive to provide a positive shopping experience.

For additional information or specific queries, feel free to reach out to our customer support team. Thank you for choosing Tech Phoenix!